Revenue is closed in sales. Margin is realized in delivery.
Delivery maturity used to be optional. Microsoft just made it mandatory.
Microsoft's message is clear. AI-first isn't coming to BC delivery — it's already here. The question is whether our practices are changing as quickly as the solutions we're being asked to deliver.
New · September 2026 Microsoft’s Success by Design guidance is now AI-first. What it changes for your delivery model →
For years, a Business Central practice could succeed in spite of itself. A strong sales team, a customer-is-always-right culture, and whatever-it-takes heroics from talented consultants kept revenue growing, while margins stayed unpredictable.
That era is ending. Microsoft has moved AI to the center of delivery, and AI only magnifies the operation beneath it — disciplined or not.
Answer honestly:
Will your data provide actionable insights and efficiencies if automated?
Can you assess portfolio risk and margin exposure in one trusted view?
Is your backlog accurate and actionable? Do your utilization numbers agree?
Are your PMs administering, or proactively governing?
Do you have company-wide alignment on what you sell and how you deliver it?
The partners who thrive in this new culture won't be the ones who sell the most. They'll be the ones whose delivery operation is mature enough to price to outcomes, protect margin, and put AI to work on data it can actually trust.
That's the work ModernOps does. We install it, then we step back. The first step is knowing exactly where your operation stands today.
Find out where you stand in under 15 minutes.
Delivery Operations Maturity Assessment
Where is your margin actually leaking? Sixteen questions across the five dimensions that decide whether your delivery operation protects margin — or bleeds it. See your results on screen, then download the full scorecard.
Take the Assessment →A clear path, no pitch.
The assessment gives you actionable insight into the health of your delivery operation. Bring it back to your team and get started on your own — or book a 60-minute working call, completely free, with no obligation to engage.
Take the assessment
Answer honestly, based on what's really happening in your practice.
Review it together
Book a working call. We walk through your results and look for wins with immediate ROI.
Get your plan & decide
You leave with a clear, prioritized read on your delivery operation and your best-fit next steps.
The ModernOps EDGE Framework is the delivery operating model we put in place with your team.
A Lego tower is only as strong as its base.
Trusted Foundation. Clean data. Clear ownership.
A Rubik's Cube is solved with one sequence that works every time.
Predictable Execution. Controlled Intake. Repeatable Cadence.
The queen is the most powerful piece on the board.
Protected Results. Backlog discipline. Utilization that holds.
Set a Slinky up right and just watch it go.
Energized Momentum. AI prepares. PM validates. Leadership decides.
Built from delivery, for delivery.
ModernOps is led by Deanna Gray Minick, a Microsoft Certified AI Transformation Leader with over two decades of organizational change management experience across M&A, manufacturing, transportation/logistics, and ERP delivery.
For the past decade she has led delivery teams in the Microsoft Business Central ecosystem, including Project Delivery Manager for 30+ full-cycle BC implementations delivered at roughly 10% above utilization benchmarks.
Her delivery model is focused on two things: turning revenue into predictable, protected margin through disciplined delivery operations, and building a strong team culture through servant leadership — enabling talent to deliver elite customer outcomes while keeping a healthy work-life balance.
Architecture that starts with the business problem.
Thomas has been building on this platform since Navision 1.2. He starts with the business problem, understands the process, and protects the outcome before deciding what the technology needs to do — and he is disciplined about MVP: the smallest responsible solution that proves the business case before it expands.
With AI, that discipline matters more, not less. AI gives us an extraordinary number of things we could build. A good Solution Architect keeps asking whether we should.
Your delivery operation either has its EDGE — or it doesn't.
Two ways to start. It's time.