DELIVERY OPERATIONS FOR MICROSOFT PARTNERS
Revenue is closed in sales.
Margin is realized in delivery.
Delivery maturity used to be optional. Microsoft just made it mandatory.
Microsoft’s message is clear. AI-first isn't coming to BC delivery. It's already here. The question is whether our practices are changing as quickly as the solutions we're being asked to deliver.
30+ BC implementations delivered
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20+ yrs organizational change management
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10% above utilization benchmarks
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Microsoft Certified AI Transformation Leader
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30+ BC implementations delivered | 20+ yrs organizational change management | 10% above utilization benchmarks | Microsoft Certified AI Transformation Leader |
THE MOMENT WE’RE IN
For years, a Business Central practice could succeed in spite of itself. A strong sales team, a customer-is-always-right culture, and whatever-it-takes heroics from talented consultants kept revenue growing, while margins stayed unpredictable.
That era is ending. Microsoft has moved AI to the center of delivery, and AI only magnifies the operation beneath it, disciplined or not.
Answer honestly:
The partners who thrive in this new culture won't be the ones who sell the most. They'll be the ones whose delivery operation is mature enough to price to outcomes, protect margin, and put AI to work on data it can actually trust.
That’s the work ModernOps does. We install it, then we step back. The first step is knowing exactly where your operation stands today.
Find out where you stand in under 15 minutes.
Delivery Operations Maturity Assessment
Where is your margin actually leaking? Sixteen questions across the five dimensions that decide whether your delivery operation protects margin — or bleeds it. See your results on screen, then download the full scorecard.
Take the Assessment →Score your PM team stage by stage — from administrative task-tracking to AI-enabled delivery leadership.
HOW IT WORKS
A clear path, no pitch.
The assessment will provide actionable insights into the health of your delivery operations. Bring them back to your team and get started on your own. Or book a 60-minute call completely free with no obligation to engage.
Take the assessment
Answer honestly based on what's really happening in your practice.
Review it together
Book a working call. We walk through your results and look for wins with immediate ROI.
Get your plan & decide
You leave with a clear, prioritized read on your delivery operation and your best-fit next steps.
The ModernOps EDGE Framework is the delivery operating system we install inside your practice.
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A Lego tower is only as strong as its base.
Trusted Foundation. Clean data. Clear ownership.
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A Rubik's Cube is solved with one sequence that works every time.
Predictable Execution. Controlled Intake. Repeatable Cadence.
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The queen is the most powerful piece on the board.
Protected Results. Backlog discipline. Utilization that holds.
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Set a slinky up right and just watch it go.
Energized Momentum. AI prepares. PM validates. Leadership decides.
ModernOps is led by Deanna Gray Minick, a Microsoft Certified AI Transformation Leader with over two decades of organizational change management experience in M&A, manufacturing, transportation/logistics and ERP delivery.
For the past decade she has led delivery teams in the Microsoft Business Central ecosystem, including Project Delivery Manager for 30+ full-cycle BC implementations delivered at roughly 10% above utilization benchmarks.
Her delivery model is focused on two things: 1) turning revenue into predictable, protected margin through disciplined delivery operations and 2) creating a strong team culture by using Servant Leadership principles to enable talent to provide elite customer outcomes while maintaining a healthy work-life balance.